NeoSilica (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our websites, platforms, products, or services.
We operate globally, with headquarters in India and key markets in the United States, Europe, and the Middle East. Our practices follow international data protection laws, including:
- India’s Digital Personal Data Protection Act (DPDP Act, 2023)
- General Data Protection Regulation (GDPR) and UK GDPR
- California Consumer Privacy Act (CCPA/CPRA, 2018/2023)
- MENA: UAE Federal Decree Law No. 45/2021 (UAE PDPL), Saudi Arabia Personal Data Protection Law (Saudi PDPL), Bahrain Personal Data Protection Law, Egypt’s Data Protection Law No. 151/2020
- Other applicable local laws where we do business
By using our services or providing us your personal information, you acknowledge and agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Identity and contact data: name, email address, phone number, company name, job title.
- Professional information: role, industry, organizational details.
- Technical data: IP address, browser type, device identifiers, operating system, cookies, and usage data.
- Business and operational data: system logs, SCADA/APM usage records, portfolio reporting inputs.
- Communications: emails, chat, inquiries, or feedback you provide.
- Event participation: registrations for demos, webinars, conferences, or surveys.
We collect information:
- Directly from you (via forms, sign-ups, requests, contracts).
- From your employer or organization (when using NeoSilica platforms).
- Through our platforms and systems (SCADA, APM, IoT, analytics).
- From trusted partners, service providers, or public sources.
2. How We Use Personal Information
We use your information only for legitimate business purposes, including:
- Service delivery: providing access to SCADA, APM, analytics, and other renewable energy management solutions.
- Operations: managing accounts, invoicing, integrations, and system support.
- Improvements: analyzing platform performance to improve efficiency and security.
- Communications: responding to inquiries, sending updates, providing training and demos.
- Marketing: sharing product or service information (where consented).
You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by writing to info@cesneosilica.com - Compliance: meeting legal, regulatory, and contractual obligations.
- Fraud prevention & security: protecting against unauthorized access or misuse.
We do not sell personal information. We do not use personal information for automated decision-making that produces legal or similarly significant effects.
3. Legal Basis for Processing
Depending on your location, processing is based on:
- GDPR/UK GDPR: consent, contract performance, legal obligation, or legitimate interests.
- India DPDP Act: consent or deemed consent as provided by law.
- CCPA/CPRA: business purposes with rights to opt-out of “sale” or “sharing.”
- MENA (UAE PDPL, Saudi PDPL, Bahrain PDPL, Egypt Law 151/2020): consent, contractual necessity, or other lawful bases as recognized by regional regulators.
4. How We Share Personal Information
We may share information with:
- NeoSilica affiliates: group companies involved in service delivery and support.
- Service providers (processors): cloud hosting, security, analytics, IT support, and marketing infrastructure that operate under written contracts, process data only on our instructions, and apply appropriate security.
- Trusted implementation partners and subcontractors: to help deliver our products and services, under strict confidentiality and data-protection terms.
- Legal, regulatory, and safety recipients: when required to comply with law, enforce our terms, or protect rights, property, or safety.
We do not sell personal information. We do not permit third parties to use it for their own marketing without your consent. A list of key sub-processors is available on request at info@cesneosilica.com.
5. International Data Transfers
As a global enterprise, NeoSilica may securely process and store personal information across our international locations to maintain reliability, resilience, and continuity of service.
We use appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs) under GDPR.
- Compliance with India DPDP Act transfer provisions.
- Regional requirements under UAE PDPL, Saudi PDPL, Bahrain PDPL, and Egypt Law 151/2020.
- Local contractual protections in Middle East jurisdictions.
Transfers occur only where appropriate safeguards are in place and with access limited to those who need it for the purposes described in this Policy.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you.
- Correct or update inaccurate details.
- Request deletion of your data.
- Restrict or object to processing.
- Port your data in a structured, machine-readable format.
- Opt out of marketing communications.
- Under CCPA/CPRA: know, delete, correct, and opt out of sharing.
- Under DPDP Act (India): access, correction, grievance redressal, nominate a representative.
- MENA: rights to access, correct, delete, and restrict processing under UAE PDPL, Saudi PDPL, Bahrain PDPL, and Egypt Law 151/2020.
You may exercise these rights by contacting us at info@cesneosilica.com
7. Data Security and Retention
We implement strong technical, organizational, and physical safeguards, including:
- Encrypted storage and secure servers.
- Access controls and role-based permissions.
- Regular security audits and monitoring.
We retain personal information only as long as necessary to fulfill the purposes described or comply with legal obligations, after which it is deleted or anonymized wherever lawful and practical.
8. Cookies and Tracking Technologies
NeoSilica uses cookies and similar technologies to:
- Ensure website functionality.
- Analyze traffic and usage.
- Deliver relevant ads and content.
You can manage or disable cookies in your browser. For EU/UK visitors, a cookie banner will request consent in line with GDPR.
9. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in laws, practices, or services. The latest version will always be available on our website with the date of effect.
11. Contact Us
For any questions, concerns, or to exercise your rights, please contact us:
NeoSilica Data Protection Office
CES NeoSilica 7th Floor, Tower A, Ramky Selenium Nanakramguda, Gachibowli Hyderabad – 500032
CES NeoSilica 100 W. Kirby St, Suite #105 Detroit, MI – 48202 Tel: (313) 202-0941
12. Grievance Officer (India DPDP)
If you are located in India, you may contact our Grievance Officer for questions or complaints under the DPDP Act:
Grievance Officer:
Email: info@cesneosilica.com
Address: CES NeoSilica, 7th Floor, Tower A, Ramky Selenium, Nanakramguda, Gachibowli, Hyderabad – 500032